I have been on the phone to Chanelle in the USA for 40 minutes now and she is as puzzled as I am.'I'm gonna put you on hold...'
Chanelle is from AuthorHouse Publishing.... she has gone off to speak to someone. I'm shivering (because I've got a temperature) and I've put the phone on loudspeaker so I can wrap the sofa blanket round me and snuggle while I wait. I am beyond puzzled. I am disturbed. Is foul play going on? I have been having an alarming exchange of emails with Amazon. Amazon list my paperbacks as being published by a Vesta Publishing who I have never heard of....
'Are you still there Ma'am?'
Hell yes - and Chanelle sounds disturbed now.
'Ma'am did you say that you have an email from Amazon that says Vesta Publishing are affiliated to us?'
'Yes.'
'Could you send that to me please?'
'OK'.
So I forward the relevant exchange of emails to AuthorHouse. The gist of those messages is as follows:
Me to Amazon 10 January 2013:
Dear Amazon,
I rang AuthorHouse yesterday. They agreed that they were part of Author Solutions but denied that either of my titles was published by them and said my ISBN numbers were not on their records. The person I spoke to did not know Vesta publishing.
Have you asked AuthorHouse if they are my publisher? Who am I to believe - you, who say they are, or them, who deny it?
There is a disturbing lack of transparency here and I am very confused and upset. Please ask them why they deny being my publisher even though you list them as my publisher and see what they say. I would like you to report back to me what the results of that would be. I am not satisfied that you have investigated this fully. There is too much discrepancy. It is suspicious.
Best wishes
Frances
On 10 January Amazon answered. This is a summary of their message:
We can't take down the titles you asked us to remove based on what you've said to us so far. Wordclay was affiliated to Author Solutions and it has gone out of business. Vesta Publishing is one of AuthorHouse's imprints and both are affiliated to Author Solutions. So your rights aren't being infringed. Contact any of these companies if you want to get to the bottom of this, - or get yourself a lawyer.
Now that IS alearming. Help!
Me to Amazon 10 January 2013:
Dear Amazon,
I rang AuthorHouse yesterday. They agreed that they were part of Author Solutions but denied that either of my titles was published by them and said my ISBN numbers were not on their records. The person I spoke to did not know Vesta publishing.
Have you asked AuthorHouse if they are my publisher? Who am I to believe - you, who say they are, or them, who deny it?
There is a disturbing lack of transparency here and I am very confused and upset. Please ask them why they deny being my publisher even though you list them as my publisher and see what they say. I would like you to report back to me what the results of that would be. I am not satisfied that you have investigated this fully. There is too much discrepancy. It is suspicious.
Best wishes
Frances
On 10 January Amazon answered. This is a summary of their message:
We can't take down the titles you asked us to remove based on what you've said to us so far. Wordclay was affiliated to Author Solutions and it has gone out of business. Vesta Publishing is one of AuthorHouse's imprints and both are affiliated to Author Solutions. So your rights aren't being infringed. Contact any of these companies if you want to get to the bottom of this, - or get yourself a lawyer.
Now that IS alearming. Help!
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